Mastering the implementation and management of an IT Service Management System (SMS) based on ISO 20000
This five-day intensive course enables participants to develop the necessary expertise to support an organization in implementing and managing an IT Service Management System as specified in ISO/IEC 20000-1:2005. Also, the participant will gain a thorough understanding of best practices for planning and implementing IT Service Management processes starting from the six fields of ISO 20000, planning and implementing new and changed services, service delivery process, relationship management processes, problem resolution process, control processes and release processes. This training is consistent with the project management practices established in ISO 10006 (Quality Management Systems - Guidelines for Quality Management in Projects). This training is fully compatible with ISO 20000-2 (Guidelines for the Implementation of an SMS) and ITIL.
ISO 20000 Foundation Certification or basic knowledge of ISO 20000 and ITIL is recommended
The “PECB Certified ISO/IEC 20000 Lead Implementer” exam fully meets the requirements of the PECB Examination and Certification Programme (ECP). The exam covers the following competence domains:
The “Certified ISO/IEC 27034 Lead Application Security Auditor” exam is available in different languages (the complete list of languages can be found in the examination application form)
Duration: 3 hours For more information about the exam, refer to PECB section on ISO 20000 Lead Implementer Exams
After successfully completing the exam, participants can apply for the credentials of Certified ISO/IEC 27034 Provisional Auditor, Certified ISO/IEC 27034 Auditor or Certified ISO/IEC 27034 Lead Application Security Auditor depending on their level of experience. Those credentials are available for internal and external auditors
A certificate will be issued to participants who successfully pass the exam and comply with all the other requirements related to the selected credential
For more information about ISO 20000 certifications and PECB certification process, refer to PECB section on ISO 20000 Lead Implementer
View ISO 20000 Lead Implementer for this Course
View ISO 20000 Lead Implementer Exam Guide for this Course
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