Mastering the implementation and management of an IT Service Management System (SMS) based on ISO 20000
This five-day intensive course enables participants to develop the necessary expertise to support an organization in implementing and managing an IT Service Management System as specified in ISO/IEC 20000-1:2005. Also, the participant will gain a thorough understanding of best practices for planning and implementing IT Service Management processes starting from the six fields of ISO 20000, planning and implementing new and changed services, service delivery process, relationship management processes, problem resolution process, control processes and release processes. This training is consistent with the project management practices established in ISO 10006 (Quality Management Systems - Guidelines for Quality Management in Projects). This training is fully compatible with ISO 20000-2 (Guidelines for the Implementation of an SMS) and ITIL.
ISO 20000 Foundation Certification or basic knowledge of ISO 20000 and ITIL is recommended
The “PECB Certified ISO/IEC 27001 Lead Auditor” exam fully meets the requirements of the PECB Examination and Certification Programme (ECP). The exam covers the following competence domains:
The “PECB Certified ISO/IEC 27001 Lead Auditor” exam is available in different languages (the complete list of languages can be found in the examination application form)
Duration: 3 hours For more information about the exam, refer to the section on PECB Certified ISO/IEC 27001 Lead Auditor Exam
After successfully completing the exam, participants can apply for the credentials of PECB Certified ISO/IEC 27001 Provisional Auditor, PECB Certified ISO/IEC 27001 Auditor or PECB Certified ISO/IEC 27001 Lead Auditor depending on their level of experience. Those credentials are available for internal and external auditors
A certificate will be issued to participants who successfully pass the exam and comply with all the other requirements related to the selected credential
For more information about PECB Certified ISO/IEC 27001 certifications and the PECB certification process, refer to the section on ISO/IEC 27001 certifications
View ISO 20000 Lead Auditor for this Course
View ISO 20000 Lead Auditor Exam Guide for this Course
View Latest Blogs for this Course
View Upcoming Event and News
View Upcoming Webinar