iso 20000 lead auditor certification

ISO/IEC 20000 Lead Auditor

Mastering the implementation and management of an IT Service Management System (SMS) based on ISO 20000

Course Description

This five-day intensive course enables participants to develop the necessary expertise to support an organization in implementing and managing an IT Service Management System as specified in ISO/IEC 20000-1:2005. Also, the participant will gain a thorough understanding of best practices for planning and implementing IT Service Management processes starting from the six fields of ISO 20000, planning and implementing new and changed services, service delivery process, relationship management processes, problem resolution process, control processes and release processes. This training is consistent with the project management practices established in ISO 10006 (Quality Management Systems - Guidelines for Quality Management in Projects). This training is fully compatible with ISO 20000-2 (Guidelines for the Implementation of an SMS) and ITIL.

Who Should Attend

  • Internal auditors
  • Project managers or consultants wanting to prepare and to support an organization in the implementation of an IT Service Management System (SMS)
  • ISO 20000 auditors who wish to fully understand the IT Service Management System implementation process
  • Persons responsible for the IT Service or conformity in an organization
  • Members of an IT Service team
  • Expert advisors in IT,
  • Technical experts wanting to prepare for an IT Service function or for an SMS project management function

Course Duration

Day 1: Introduction to Service Management System (SMS) concepts as required by ISO 20000

  • Normative, regulatory and legal framework related to IT Service
  • Fundamental principles of IT Service
  • ISO 20000 certification process
  • IT Service Management System (SMS)
  • 0
  • Detailed presentation of the clauses 4 to 10 of ISO 20000-1

Day 2: Planning and Initiating an ISO 20000 audit

  • Fundamental audit concepts and principles
  • Audit approach based on evidence and on risk
  • Preparation of an ISO 20000 certification audit
  • SMS documentation audit
  • Conducting an opening meeting

Day 3: Conducting an ISO 20000 audit

  • Communication during the audit
  • Audit procedures: observation, document review, interview, sampling techniques, technical verification, corroboration and evaluation
  • Audit test plans
  • Formulation of audit findings
  • Documenting nonconformities

Day 4: Concluding and ensuring the follow-up of an ISO 20000 audit

  • Audit documentation
  • Quality review
  • Conducting a closing meeting and conclusion of an ISO 20000 audit
  • Evaluation of corrective action plans
  • ISO 20000 Surveillance audit
  • ISO 20000 internal audit management program

Day 5: Certification Exam

Prerequisites

ISO 20000 Foundation Certification or basic knowledge of ISO 20000 and ITIL is recommended

Who Should Attend

The “PECB Certified ISO/IEC 27001 Lead Auditor” exam fully meets the requirements of the PECB Examination and Certification Programme (ECP). The exam covers the following competence domains:

  • Domain 1: Fundamental principles and concepts of information security
  • Domain 2: Information Security Management System (ISMS)
  • Domain 3: Fundamental audit concepts and principles
  • Domain 4: Preparation of an ISO/IEC 27001 audit
  • Domain 5: Conducting an 27001 audit
  • Domain 6: Closing an ISO/IEC 27001 audit
  • Domain 7: Managing an ISO/IEC 27001 audit program

The “PECB Certified ISO/IEC 27001 Lead Auditor” exam is available in different languages (the complete list of languages can be found in the examination application form)

Duration: 3 hours For more information about the exam, refer to the section on PECB Certified ISO/IEC 27001 Lead Auditor Exam

After successfully completing the exam, participants can apply for the credentials of PECB Certified ISO/IEC 27001 Provisional Auditor, PECB Certified ISO/IEC 27001 Auditor or PECB Certified ISO/IEC 27001 Lead Auditor depending on their level of experience. Those credentials are available for internal and external auditors

A certificate will be issued to participants who successfully pass the exam and comply with all the other requirements related to the selected credential

For more information about PECB Certified ISO/IEC 27001 certifications and the PECB certification process, refer to the section on ISO/IEC 27001 certifications